Careers
Want to become part of the team?
Reef Knots is an entrepreneurial and fast-growing fashion business that is looking for enthusiastic and talented people to help us grow. New employees will join a start-up atmosphere and be a valuable part of our exciting journey.
Below is a list of available positions that you can apply to at: info@reefknots.com
E-Commerce Manager
Location: Chippenham/Hybrid
Reef Knots are looking for an E-commerce Manager based in a hybrid role. This role can be fully office based (in Chippenham), or part-office and part-home based.
Key Job Responsibilities:
- Accountability for web sales and commercial targets across sites.
- Manage the acquisition strategies to attract quality traffic and exposure for our websites, managing the marketing budgets to ensure efficient ROAS.
- Responsible for retention programs to keep past customers engaged and encourage repeat customers.
- Organise the sites to ensure appropriate merchandising of the website, to allow for easy navigation for the customers.
- Maintaining and managing the merchandising of sold-out products and pre-order products ensuring website information is always correct.
- Identify new sales opportunities that could help drive further sales.
- Manage the Facebook / social advertising weekly strategy and budgeting.
- Monitor SEO performance and integrate web best practices and standards.
- Provide reporting and analysis on the digital business to the senior management team with improvement plans where necessary.
- Identify key technologies and improvements to the user experience and conversion funnel.
- Troubleshoot issues with the website as and when they may arise.
- Continuously reviewing product page & sales performance, reworking content and promotional plans as required to drive sales and engagement, identifying the best way to present features and benefits to end users.
- Drafting customer-facing emails using Klaviyo, developing the tone of voice’ to deliver engaging and highly converting email communications.
- Working closely with Customer Care team to ensure a fantastic customer service experience.
- Complete regular research of competitor online activity.
- Work closely with the product managers, operational, merchandising, creative and customer services teams to ensure your platforms run smoothly.
Required Experience
- 4-5 year paid marketing experience in a competitive industry.
- Shopify platform experience preferred.
- Self-motivated and enthusiastic with an ability to work in a fast-paced environment alone, and with others.
- Comfortable setting a vision and a clear roadmap in how to achieve the goals.
- Track record of working with data and analytics to optimise performance.
- Highly commercially aware, with a broad understanding of all aspects of the company’s product range, operations, and business objectives.
- Driven and target-focused, able to set own agenda whilst working under pressure.
- Experience of Social Media Marketing and keen to own the responsibility of the brand on social platforms.
- Past successful management of Google marketing tools and Facebook advertising.
- You will have an eye for good user experiences and be keen to deliver well tested mark-up with high levels of usability, accessibility, and functionality.
- Strong problem-solving skills; proactive and able use initiative and make important decisions.
- Highly computer literate, particularly in Word and Excel.
- Good verbal and written communication skills. Ability to motivate, influence, challenge, take the initiative, make decisions, suggest alternatives, work to deadlines and schedules.
- Excellent attention to detail, including good spelling, punctuation, and grammar.
- Strong level of general computer literacy, including prior experience with website content management and email management systems.
- A quick learner, willing to get involved in growing the business in any way.
- Strong grasp of SEO and performance optimisation tools.
- A keen interest in staying up to date with the latest digital news, developments, and trends.
Job Type: Full-time.
Salary: Very Competitive. Based on experience and to be discussed during interview.
Please apply with a CV and cover letter at: info@reefknots.com