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    At REEF KNOTS, we constantly strive to ensure that the products we bring to your door are of the highest quality. However, sometimes you might want to change your mind. That's fine.

     

    Our policy for exchange and returns is outlined below:

    You have 30-days from the date of purchase to return or exchange your products. Please just ensure that they are in a fully resalable condition and with their original packaging. If you are returning ties, they must have the hang tag still attached.

    Please return your items with a note, detailing your order number, contact details and details of the exchange or return to:

    Reef Knots Ltd
    40 Leadenhall Market
    London
    EC3V 1LT

    We will try to process your exchange or return as quickly as possible.

    Return Postage Costs:

    As we offer a free shipping service to our customers, we ask that the postage costs of returns and exchanges are met by the customer. We will however, ship out any exchanges for free once we receive the items back.

    We hope you think that's fair.

     

    Further Details

    Where shipping has been charged on delivery (for example, Express or International orders) REEF KNOTS cannot refund shipping and/or delivery charges whether they be within the UK or abroad. We also ask that all international customers are aware that all international customs duties and sales taxes cannot be refunded. All items purchased on www.reefknots.com website must be returned to the head office at the responsibility of the sender.

    If there is a manufacturing fault with the product, shipping charges will be refunded for returns. All products are quality checked before leaving our facility.

    Goods are returned at your own cost and REEF KNOTS recommends that these are sent by recorded delivery in order to guarantee safe return. Please obtain proof of posting (free from your Post Office) as we cannot be responsible for the safe transit of returns.

    Please Note: If your item was purchased from an independent stockist, then please contact the independent stockist directly in order to return or exchange the item inline with their policies.

     

    Refund

    Once your package has been returned to us within the timeframe stated above (unless otherwise authorised by REEF KNOTS head office), we will begin to process your refund request. Each item will be checked and once verified, your refund will be processed in the original payment format. All undamaged, correctly returned products will be credited to the original purchasers credit card including VAT for all EU country customers excluding any shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your bank may require additional days to process and post this transaction.

    Please note: If we receive your return in a condition that we feel is not fit for exchange or refund, we shall get in touch with you. REEF KNOTS reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. REEF KNOTS will not accept an item for return or exchange that has been worn, washed or with tag's removed. We will not refund or exchange items that we believe fail to meet the standards explained above.

    In the event of an exchange, items are subject to product availability. We can only exchange an item for a different style, size or colour subject to our stock availability.

    Exchange and stock check enquiries can be made by contacting exchange@reefknots.com or by calling the telephone number 0207 283 4762. Exchanged items can only be dispatched after the returned goods have been received and checked.

     

    Incorrect Order

    In the unlikely event that an item different to that listed on the order has been shipped to you, please contact exchange@reefknots.com or call the telephone number on the contact page. We will endeavor to rectify the situation as quickly as possible.

     

    Gift Returns

    If you have been sent a gift from REEF KNOTS, then you can return and exchange it for another product of the same value as the purchase price. In the event of a gift return, we require that you return the new and unused goods to us with all the original labeling attached within 30 days of receiving the goods. Please simply get in touch with us via the contact page of this website to organize an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost, but shipping will be free.